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Have a question about a product, order, delivery, or return? Send us a message and the Velneix support team will get back to you as soon as possible.
Before contacting us, you may also find a quick answer in our frequently asked questions.

Product Information

Yes. Available measurements, materials, features, and specifications are shown on each product page. Review these details before purchasing.

 

Check the recommended age, size guide, measurements, and product specifications provided on the product page.

We aim to display colors accurately, but slight differences may occur because of lighting, photography, and screen settings.

Some products may return depending on availability. Check the product page regularly for updates.

Shipping & Delivery

Available delivery locations will be confirmed after you enter your shipping address during checkout.

 

Orders are prepared within the processing period stated in our Shipping Policy. You will receive an email once your package leaves the warehouse.

Yes. Items from the same order may sometimes be shipped separately and arrive on different dates.

Review your tracking information first. Contact customer support if the estimated delivery date has passed without an update.

Product Use & Safety

No. Always check the recommended age, warning labels, materials, and adult-supervision instructions before use.

Keep them away from excessive moisture, chemicals, and direct heat. Store each item safely when it is not being worn.

Instructions are included when supplied by the manufacturer. Review all safety information before installation or use.

Consider the product’s size, intended activity, skill level, materials, and safety requirements before ordering.

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