Privacy Policy

This Privacy Policy explains how Orbinexa FZE, operating velneix.com, collects and uses personal information when you browse our website, place an order, contact support, or interact with our services.

1. Who We Are

Orbinexa FZE is the company responsible for this website. For most personal data collected through velneix.com, Orbinexa FZE acts as the data controller.

2. Personal Information We May Collect

• Your name and contact details, such as email address and phone number
• Billing address and delivery address
• Order details, product choices, transaction references, and support history
• Payment confirmation details from payment providers
• IP address, browser type, device information, approximate location, and website usage data
• Marketing preferences and cookie choices
• Any information you voluntarily send to us through forms, emails, or customer support messages

3. How We Use Your Information

• To process, confirm, and deliver orders
• To provide customer service and respond to questions
• To handle returns, refunds, complaints, and warranty-related requests
• To prevent fraud, misuse, and unauthorized activity
• To maintain website security and improve website performance
• To meet legal, tax, accounting, and regulatory duties
• To send marketing messages where permitted by law or where you have given consent

4. Legal Bases for Processing

Where GDPR applies, we rely on different legal bases depending on the purpose. This may include performance of a contract, legal obligation, legitimate interests, and consent. For example, we use contract-based processing to handle an order, legal obligation to keep accounting records, legitimate interests to protect the website from fraud, and consent for optional marketing or non-essential cookies where required.

5. Sharing Information with Service Providers

We may share personal information with carefully selected service providers that help us operate the store. This can include payment processors, shipping companies, fulfilment partners, product suppliers, website hosting providers, analytics platforms, email tools, customer support systems, tax advisers, and professional advisers. We only share information that is reasonably needed for the relevant purpose.

6. International Transfers

Some service providers or fulfilment partners may process information outside United Arab Emirates or outside the European Economic Area. Where required, we will use appropriate safeguards, such as contractual protections, to help protect personal data.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website working, remember preferences, measure performance, understand how customers use the website, and support advertising or marketing activities. Where required, we will ask for your consent before using non-essential cookies.

8. How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution. Retention periods may vary depending on the type of record and legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to processing, request data portability, withdraw consent, and complain to a data protection authority. To make a request, contact us at Support@velneix.com.

10. Marketing Communications

If you receive marketing emails from us, you can unsubscribe using the link in the email or by contacting us. Service messages about orders, payments, delivery, returns, or account activity may still be sent when necessary.

11. Security

We use reasonable technical and organisational measures to protect personal information. However, no website, payment system, or electronic communication method can be guaranteed to be completely secure.

12. Children

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the website with an updated date.

Contact Us

Orbinexa FZE

Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Website: velneix.com

Mobile Number: +971541516520

Email: Support@velneix.com

We are committed to providing exceptional customer support. If you have any sales or technical questions, please email us at support@velneix.com or use the live chat feature on our website at datapulseq.com. Our customer support team will respond to your inquiry within 24 hours.